Refund policy

Returns & refunds

Every piece is printed for the person who ordered it. That is the whole idea of the studio, and it is also why this policy is shaped the way it is.

Change of mind

We cannot take a piece back because you have changed your mind. It was printed for your order and there is no shelf to put it back on — a returned piece is simply a print nobody has a use for.

So please read the size and weight on the listing before you order. They are measured off the finished piece, and they are the two figures people most often wish they had looked at.

Damaged or faulty pieces

If your piece arrives broken, warped, badly printed or is not what the listing described, write to support@thepixelkraft.com within 48 hours of delivery with photographs of the piece and of the packaging it came in.

We will collect it at our cost. You choose: we reprint the piece and send it again, or we refund the order in full, shipping included.

Refunds go back to the way you paid, within seven working days of us agreeing the piece is faulty. We do not hold back a restocking fee.

What is not a fault

These are printed in layers, and the layers show. Fine horizontal lines across a curved surface, a faint seam where each layer starts, and small differences in colour between one spool and the next are how the process looks — not damage. A piece that is structurally sound and matches its listing is not faulty because it carries these marks.

Cancelling an order

Write to us as soon as you can. If the printer has not started your piece we will cancel and refund in full. Once it is on the bed the filament and the hours are spent, and we cannot cancel it.

Anything unclear here, write to support@thepixelkraft.com.